Microsoft Dynamics 365 Business Central
Microsoft Dynamics 365 Business Central, streamline your financial operations and gain clear visibility into every aspect of your business.
Case Study: Fayard
Fayard manages their many business relationships through Dynamics 365 CE (CRM). Through the solution, the company has streamlined their sales processes, which has benefited their business.
Case Study: FayardFrom reactive to proactive sales with CRM
Fayard manages their many business relationships with Dynamics 365 CRM. Through the solution, the company has streamlined their sales processes, which has benefited the business.
The new sales processes create an overview that has given Fayard a more long-term perspective on their customers' businesses. For example, they now have full visibility on when customers receive service, and a business flow that reminds them when to reach out to customers again.
Fayard's challenges
Richard Artigas . General Manager, Textil Olius
Fayard's benefits from the collaboration:
Growth through efficiency
Overview and proactive sales
Improved cross-team collaboration
An optimization of the sales processes
Through a phased implementation of Dynamics 365 CRM, Fayard has established a deeply integrated solution that brings significant business value.
Fayard works in a highly project-oriented manner, and the implementation has been streamlined for everyone involved in the project.
"The customer record contains all the necessary information. We can get things done much faster. This allows us to grow without having to hire more resources, and that's exactly what we've done."
A strongly anchored CRM solution
To achieve the value-creating overview, the solution needed to be anchored within the organization. Fayard achieved this through a step-by-step implementation. The solution has since been expanded with the help of Fayard’s dedicated consultants.
"The collaboration works really well today, as we simply pick up the phone and call. We reach out to the people who have been involved from the start. They understand how we think and work."
Services and solutions used
Microsoft Dynamics 365 Finance
Increase the efficiency of your financial processes with Microsoft Dynamics 365 Finance, the leading financial management platform.
Microsoft Dynamics 365 Supply Chain Management
Microsoft Dynamics 365 Supply Chain Management offers a powerful suite of tools that help companies optimize the complete management of their supply chain.
9A Advanced Manufacturing
9A Advanced Manufacturing is the 9altitudes best-of-breed solution on top of the Dynamics 365 platform for project based manufacturing organizations.
ISF sales configurator
Capture the know-how of your best product experts and empower your sales team
Microsoft Dynamics AX
Microsoft Dynamics AX is a powerful ERP solution (Enterprise Resource Planning) designed to help businesses manage and optimize their business processes.
Microsoft Dynamics NAV
Microsoft Dynamics NAV is a comprehensive ERP solution that helps businesses streamline their processes and improve their performance.
Microsoft Dynamics 365 Copilot
Microsoft Copilot uses the strength of AI to boost productivity, open up creativity and help you better understand info with a simple chat.
Microsoft Dynamics 365 Project Operations
Microsoft Dynamics 365 Project Operations connects sales, resourcing, project management, and finance teams in a single application.
Oracle Aconex
With Oracle Aconex, you can gain insight and control over your projects, reducing risk and connecting the different teams involved.
About Fayard
Fayard repairs ships from around the world. With over 100 years of experience, the company places a strong emphasis on quality.
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