Microsoft Dynamics 365 Business Central
Microsoft Dynamics 365 Business Central, streamline your financial operations and gain clear visibility into every aspect of your business.
Case Study: Marius Pedersen
When Marius Pedersen implemented Dynamics CRM, it was a very educational process. The company was challenged by its own business processes. Thanks to 9altitudes, they avoided the usual CRM pitfalls. In a joint effort, they implemented a CRM solution that adds great value to the organization every day.
Case Study: Marius PedersenBeneficial Dynamics CRM implementation
Marius Pedersen implemented Microsoft CRM in collaboration with 9altitudes. The benefits came quickly. And the solution also has a clear business value today.
The implementation process was done very fast but still Marius Pedersen had time to rethink organizational processes.
Marius Pedersen's challenges
Long production processes
Production involves several steps, and each step may involve one or more production facilities.
Low minimum order quantities
The company is characterized by its flexibility, which results in small minimum order quantities.
Large selection of products
With more than 3,000 active item numbers, product customization is the standard.
Marius Pedersen's benefits from the collaboration
Stronger internal collaboration
More professional customer service
A strong partnership with 9altitudes
Managed around the usual CRM pitfalls
The implementation process was done very fast but still Marius Pedersen had time to rethink organizational processes.
“A good and exciting implementation. Along the way we got some great tips from Optimate in relation to education. And to implement the solution in smaller chunks”.
CRM systems do not create value in themselves. The value comes when the solution supports the processes in the organization. Marius Pedersen succeeded in identifying their actual needs. The step-by-step implementation was a good way to get the CRM solution rooted in the organization. During the implementation it was essential to bear the everyday of the sales organisation in mind.
A well-implemented solution creates value
Marius Pedersen implemented Microsoft CRM (now Dynamics 365 CRM) in collaboration with 9altitudes. The benefits were quickly realized, and the solution continues to provide clear business value today.
“We save some resources. It also makes us more professional because everyone has access to essential customer information. There are many positive aspects."
Seamless implementation processThe implementation process was seamless and provided a great opportunity to reflect on the organization's processes.
“It was a good and exciting implementation. Along the way, we received some excellent tips from 9altitudes regarding training and implementing the solution in smaller steps."
Avoiding CRM pitfalls
CRM systems do not create value on their own. The value comes when the solution supports the workflows within the organization. Marius Pedersen succeeded by identifying their actual needs. The phased implementation approach is generally an effective way to integrate the CRM solution into the organization. It is essential to focus on the users and their daily tasks, as Marius Pedersen recognized.
“Salespeople often have a busy day. There is typically no time to register a lot of things. It’s about finding the balance in how many new habits need to be implemented initially.”
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Services and solutions used
Microsoft Dynamics 365 Finance
Increase the efficiency of your financial processes with Microsoft Dynamics 365 Finance, the leading financial management platform.
Microsoft Dynamics 365 Supply Chain Management
Microsoft Dynamics 365 Supply Chain Management offers a powerful suite of tools that help companies optimize the complete management of their supply chain.
9A Advanced Manufacturing
9A Advanced Manufacturing is the 9altitudes best-of-breed solution on top of the Dynamics 365 platform for project based manufacturing organizations.
ISF sales configurator
Capture the know-how of your best product experts and empower your sales team
Microsoft Dynamics AX
Microsoft Dynamics AX is a powerful ERP solution (Enterprise Resource Planning) designed to help businesses manage and optimize their business processes.
Microsoft Dynamics NAV
Microsoft Dynamics NAV is a comprehensive ERP solution that helps businesses streamline their processes and improve their performance.
Microsoft Dynamics 365 Copilot
Microsoft Copilot uses the strength of AI to boost productivity, open up creativity and help you better understand info with a simple chat.
Microsoft Dynamics 365 Project Operations
Microsoft Dynamics 365 Project Operations connects sales, resourcing, project management, and finance teams in a single application.
Oracle Aconex
With Oracle Aconex, you can gain insight and control over your projects, reducing risk and connecting the different teams involved.
About Marius Pedersen
Marius Pedersen is an international company with approximately 4,700 employees across Europe. The company specializes in waste management, recycling, and waste trading.
Get in touch
Digital business transformation is what we do. Making sure organizations are ready to deliver for the end customer of today and those of tomorrow. Thanks to our industry expertise, we are able to combine speed and quality into your digital transformation journey.